Althynsky Rene
4000 Central Florida Blvd
Orlando, FL 32816
noemail@mail.com
9999999999

Hiring Manager Fields Auto Group

Dear Hiring Manager, with a strong background in customer service, technical support, and systems troubleshooting, I bring a unique combination of communication skills, technical expertise, and disciplined problem-solving developed through my work in both the private sector and the U.S. Army. In my current role at Charter Communications, I serve as a Customer Service Representative supporting Internet, Voice, and Video solutions. I consistently deliver positive customer experiences by resolving billing, accounting, and service issues with empathy and efficiency.

My ability to navigate multiple service platforms, maintain accurate records, and collaborate with management on escalated cases has allowed me to meet and exceed performance standards while building trust with a diverse customer base. Previously, as a Help Desk Technician with Leidos, I provided remote IT support for U.S. Navy personnel, gaining hands-on experience with Active Directory account management, file share permissions, and troubleshooting across computers, printers, and mobile devices. This roles happened my technical documentation skills and reinforced the importance of clear, professional communication in high-stakes environments. My foundation of discipline and leadership was built during my service as a 91B Wheeled Vehicle Mechanic in the U.S. Army, where I supervised maintenance teams, managed logistics software for parts inventory, and ensured safety and operational readiness of military vehicles.

These experiences strengthened my ability to adapt quickly, manage resources effectively, and remain calm under pressure. I am currently pursuing a B.A. in Computer Science at the University of Central Florida, further developing my technical knowledge to complement my professional experience. I am eager to bring this blend of customer service expertise, IT support skills, and problem-solving discipline and contributing to your team’s success and delivering exceptional service to your clients.

Sincerely, Althynsky Rene